We're here to take calls and help with any enquiries you have during the following times:
- Friday 22 December – 9am – 4pm
- Monday 25 December & Tuesday 26 December - closed EMERGENCY CALLS ONLY
- Wednesday 27 December - 9am – 5pm
- Thursday 28 December – 9am – 5pm
- Friday 29 December – 9am – 4pm
- Monday 1 January 2024 - closed EMERGENCY CALLS ONLY
Normal hours resume from Tuesday 2 January 2024
Emergency Repairs
If you have an emergency outside of these times, such as severe flooding, an uncontainable leak, gas leak, complete electrical failure or lift breakdown, please call us.
As Southern Housing is a new housing association (formed following the merger of Optivo and Southern Housing Group), the way in which you report repairs that we are responsible for to us will depend on who used to manage your home; either Optivo or Southern Housing Group. Please select the appropriate option below.
Remember your rent this Christmas
Are you struggling to pay your rent? Are you concerned about managing costs over the winter period? We can help if you get in touch with us.
Support for you this Christmas
You'll find lots of useful information on our website - click the links below for more:
Support for residents Check out our cost of Living Survival Guide
Our news
All Articles- 07 November 2024
- 18 October 2024
- Support and advice
Anti-Slavery Day – do you know the signs and what to do?
- 12 September 2024
- Independent Living
Farewell function celebrates work completing at Alexander Court
- 03 September 2024
- Care
Care and support residents get together for sustainable summer event
- 28 August 2024
- Announcement
Southern Housing upgraded to highest governance rating by Regulator
- 07 August 2024
- Publications
Latest ESG report highlights sustainability milestones &future commitments
- 21 June 2024
Southern Housing boosts local wildlife with swift nest bricks installation in Battle
- 11 June 2024
- Independent Living
Former London bus conductress, Lillian, celebrates centenary birthday
- 21 May 2024
Investing in our existing homes: Over £200K awarded to upgrade heat network at Vega Building
- 03 May 2024
- Support and advice
Ignite fun not fire this weekend – never barbecue on a balcony
- 23 April 2024
Earth Month Week 4: Cultivating Biodiversity - community heroes making a difference
- 22 April 2024
- Support and advice
It’s not flattering or romantic, it’s a crime - Stalking Awareness Week
- 19 April 2024
Blog: Navigating cultural integration - Building a unified identity at Southern Housing
- 15 April 2024
- Support and advice
Home condition surveys, what they are and why you might need one
- 02 April 2024
- Sustainability
It's Earth Month - Waste Reduction: Small Changes, Big Impact
- 06 February 2024
Blog: A merging opinion - they work best when residents are at their heart
- 26 January 2024
- New developments
Work Progresses at 100% Affordable Development in Newhaven
- 09 January 2024
- Resident Involvement
Blog: The Resident Scrutiny Panel – our year one journey
- 09 January 2024
Blog: Listening to and acting upon residents’ feedback to shape our care services
- 14 December 2023
- Support and advice
The winter issue of your resident magazine, Shine, is here!
- 09 November 2023
- New developments
New Life Breathed into Shoreham-by-Sea's Waterfront with Affordable Housing
- 02 November 2023
- Sustainability
Our Climate Champions Shine Bright on the 2023 Climate Champion shortlist
- 17 October 2023
- New developments
Grand Avenue Wins Best Shared Ownership Development at Evening Standard New Homes Awards
- 14 June 2023