Who to contact
Southern Housing formed in December 2022 following the merger of Optivo and Southern Housing Group (SHG). The contact details and online services you need to use to get in touch with us will depend on who used to manage the home you want to talk to us about; either Optivo or SHG.
Not sure who to contact? Use our handy postcode checker and we'll tell you.
Southern Housing Group
Here's how you can contact us about a home previously managed by Southern Housing Group.
Get in touch
Postcode checker
We want everyone to feel comfortable accessing our services, no matter how you prefer to communicate. Here's how we can help:
Using British Sign Language? Connect with us through our free BSL video interpreting service. Find out more.
More comfortable speaking in another language? We're happy to arrange to talk to you using your preferred language via the phone. Just let us know when your language when you contact us.
Everyone's needs are unique. Tell us how we can adjust our services to better support you— we offer many formats and options to ensure you get the best possible experience - alternative formats available.
We’re making improvements to our services
We know some of our services aren’t yet reaching the levels we’d like, or our residents expect. Following our merger, we’ve been working hard to integrate our teams and IT systems to improve our services. You can find out more about the specific improvements we’re making to our services here.
We’re committed to providing our residents with a great service. Your feedback is valuable to us as it helps us to continually improve our services.
We encourage you to get in touch if you have any feedback or compliments, or if you wish to discuss anything you’re unhappy about. How to contact us? The details you need can be found at the top of this page.
Contact us now to make a complaint Find out more about the complaints process
Press and media enquiries
If you're a journalist with a query for us please contact our Communications Team.