Improving lift servicing
We’re working with our lift servicing contractors to improve our communal lift services. We aim to have less than 1.5% of our lifts out of service at any time.
Our performance
In April 2023 the housing regulator introduced a new set of Tenant Satisfaction Measures, referred to as the TSMs.
Over the last year we’ve busy surveying Southern Housing residents and homeowners to find out what they think about the services we provide - from repairs to safety, neighbourhood management, complaints and more.
It’s now time for us to share the results with you.
Read more about this project