
Improving our resident services
We understand some of our services aren’t yet reaching the levels we’d like, or our residents expect. We’re making progress and working closely with residents to ensure we’re continually focused on what matters most to you.
- We’ve significantly increased resources in areas such as repairs, maintenance, and complaint handling.
- We’ve increased our investment in existing homes and improving energy efficiency.
- We’ll have integrated most of our resident facing systems by 2024 and completed full integration by Summer 2025.
You can read more about the specific improvements we’re making to our services below. We’re moving forward together.

Improving lift servicing
We’re working with our lift servicing contractors to improve our communal lift services. We aim to have less than 1.5% of our lifts out of service at any time.

Our performance
In April 2023 the housing regulator introduced a new set of Tenant Satisfaction Measures, referred to as the TSMs.
Over the last year we’ve busy surveying Southern Housing residents and homeowners to find out what they think about the services we provide - from repairs to safety, neighbourhood management, complaints and more.
It’s now time for us to share the results with you.
Read more about this projectOur news
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- 19 November 2024
Southern Housing features prominently in latest G15 “Room to Grow” report



- 28 August 2024
- Announcement
Southern Housing upgraded to highest governance rating by Regulator











- 19 April 2024
Blog: Navigating cultural integration - Building a unified identity at Southern Housing











- 06 February 2024
Blog: A merging opinion - they work best when residents are at their heart





- 09 January 2024
- Resident Involvement
Blog: The Resident Scrutiny Panel – our year one journey

- 09 January 2024
Blog: Listening to and acting upon residents’ feedback to shape our care services








