TSM Webheader

Our performance

In April 2023 the housing regulator introduced a new set of Tenant Satisfaction Measures, referred to as the TSMs.

Over the last year we’ve busy surveying Southern Housing residents and homeowners to find out what they think about the services we provide - from repairs to safety, neighbourhood management, complaints and more.

It’s now time for us to share the results with you.

Read more about this project

Our news

All Articles
G15 Logo
  • 19 November 2024

Southern Housing features prominently in latest G15 “Room to Grow” report

P49 Social Dave Harney2
  • 14 November 2024

Using coaching and insight to improve resident experience

Lewis Kinch (1)
  • 25 September 2024
  • Careers

Blog: Our seven principles for successful co-creation

Southernhousing
  • 28 August 2024
  • Announcement

Southern Housing upgraded to highest governance rating by Regulator

P49 Social Vikki Waker2
  • 12 August 2024

Blog: The housing crisis - Is Shared Ownership the key?

Shg 26A (1)
  • 30 July 2024
  • Careers

Blog: Residents and colleagues working together as one

Karin Wildlife
  • 16 July 2024

Blog: We must all take responsibility for our local wildlife

P49 Social Karin Stockerl2
  • 27 June 2024

Blog: Investing in our homes - a call for collaborative action

Richard White 1 (1)
  • 12 June 2024

Blog: Housing associations are key partners in solving the housing crisis

Election Campaign 1B
  • 03 June 2024

Blog: More than 140,000 children are living in temporary accommodation

P49 Social Chris Middleton2
  • 28 May 2024

Blog: Transforming homes through strategic investment

P49 Social Lily Monk2
  • 22 May 2024

Blog: The journey towards a single contact centre

P49 Social Paul Hackett2 1
  • 14 May 2024

A response to the Ombudsman’s Paragraph 49 report

P49 Social Kara Tomas Meek2
  • 03 May 2024

Blog: Contributing to a sustainable world

P49 Social Tina Edwards2
  • 19 April 2024

Blog: Navigating cultural integration - Building a unified identity at Southern Housing

P49 Social Amy Singh2
  • 11 April 2024

Blog: Using data to improve customer services

P49 Social Jane Campbell2
  • 21 March 2024
  • Careers

Blog: Diversity in the Legal Services team

P49 Social Paul Hackett2 1
  • 19 March 2024

Blog: Improving services for residents

P49 Social Troy Francis2
  • 12 March 2024

Blog: A Simple Approach for Better Services

P49 Social William Miller2
  • 07 March 2024

Blog: Social Impact - a financial ally for our residents

P49 Social Vanessa Biddiss2
  • 04 March 2024

Blog: Helping residents to sustain their tenancies

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  • 29 February 2024

Blog: Investing in our homes

P49 Social Paul Day2
  • 26 February 2024

Blog: Mapping out the future

Douglas Silverstone
  • 16 February 2024

Technology: the engine of a merger

Puneet Rajput
  • 08 February 2024

Blog: Delivering effective resident governance

Helena Ingham
  • 06 February 2024

Blog: A merging opinion -  they work best when residents are at their heart

Jenny Poore
  • 28 January 2024

Blog: Reflecting on the successes and challenges of the merger journey

Brea Attrill
  • 26 January 2024

Blog: Hoping to achieve a balance in the relationship of equals

Colin Lydon (1)
  • 23 January 2024

Blog: Delivering an effective ASB handling service

Mij Rahman
  • 16 January 2024

Blog: Improving our data input

Dave Burton
  • 09 January 2024
  • Resident Involvement

Blog: The Resident Scrutiny Panel – our year one journey

Naomi Keyte
  • 09 January 2024

Blog: Listening to and acting upon residents’ feedback to shape our care services

Yvette Carter
  • 21 December 2023

Blog: Repairing trust

Image00009 Flipped
  • 18 December 2023
  • Sustainability

Our new Environmental Sustainability Strategy

P49 Social Paul Hackett2 1
  • 18 December 2023

Blog: The first 12 months of a merger

IMG 1168 (1)
  • 30 November 2023

Our annual review 2022-23

Featured in the photo (from left to right): Bunmi Atta (Director of Construction at Southern Housing), Mike Link (Chair of the ABE CLT), Cllr Michael Warden (Chair of Aldingbourne Parish Council) and Steve Underwood (Development Manager at Southern Housing).
  • 25 October 2023

New homes delivered at Wings Wood development in Chichester

2DLP8969
  • 19 September 2023
  • New developments

Final brick laid at New Kent Road development

Milestone At Southwark Development
  • 15 September 2023
  • New developments

Milestone at our Southwark development

Rosemary House
  • 18 July 2023
  • Sustainability

Topping out at The Green Quarter

The Mannings
  • 11 July 2023
  • Sustainability

Topping out at new low carbon housing project