P49 Social William Miller2
William Miller Director of Social Impact

As a merged business, we’ve significantly cranked-up residents’ cost of living hardship support and we see first hand the difference we are making for our residents and communities through our Social Impact work.

Since April, we have provided money guidance support to 3,762 people and we’re seeing 158 resident referrals per week to our Financial Inclusion team.

Our skilled officers help with money guidance advice, access to hardship support and boosting job prospects.

Working with these residents, we have secured £6.6 million in additional income, benefits, and funds into their households.

Longer-term jobs and career opportunities are a route to beating poverty. This year we’ve supported over 1,137 people to secure new jobs or complete accredited training, enhancing household incomes longer-term.

Pro-active help

With an acute cost of living challenge affecting many Southern Housing residents, we’ve been working proactively to support our households. By running targeted campaigns we’ve connected with households at greater financial risk before money challenges become more deep-rooted and complex.

  • We’ve reached out to our 78,000 households
  • Sent targeted support messaging to 14,800 residents at greatest financial risk
  • Including 25,217 texts and 2,900 social media impressions

A positive response and casework follow-up has seen over 3,000 residents stabilise their household budgets.

The money guidance or career advice we offer can add up to life-changing amounts of money. The impact is big on people’s finances but also very often on their health and wellbeing. 

Supporting residents’ resilience, preventing people going into crisis, we’re ensuring people afford the daily items that many people take for granted.

Hardship safety-net funds

The key to supporting residents’ resilience has been securing urgency hardship funds, food and fuel-energy vouchers to support over 5,000 residents.

During our first year as Southern Housing we have accessed 1,551 food vouchers for our most hard-pressed households and provided energy bill support to a further 2,543 households.

Our added value Fresh Visions Charity endeavours have funded £140k in hardship intervention funds and in the face of adversity, we’ve made extra-mile efforts to support food banks and pantries in our local communities.

Residents’ shaping activities

Working ahead, it’s essential we have residents at the heart of designing and delivering financial support activities, and its key that we are spotting solutions to the longer-term issues putting financial strain on our households. 24% of residents not in work face health and confidence barriers. We’re working with residents to overcome these, matching-up their ambitions and talents with job opportunities with local employers and our supply chain contractors.

Lack of access to affordable digital devices and digital connectivity holds some households back. We’ve supplied 372 affordable devices, working with property services and construction firm partners to improve digital connections.

Self-help tools

Our residents often skilfully manage very tight budgets and financial circumstances. Providing the very latest timely information on household budgeting options, switching for the best utility costs, or receiving quick benefit updates can all make a huge difference.

We’re providing residents access to a range of easy access apps including:

  • Nudge App – providing timely household budget information
  • Pocket Power and Lightening Reach – apps to switch utility provider costs or find urgency funds support
  • Flex My Rent – a scheme enabling residents to plan and pay rent flexibility within household budgeting.

Our news

All Articles
P49 Social Tina Edwards2
  • 19 April 2024

Blog: Navigating cultural integration - Building a unified identity at Southern Housing

P49 Social Amy Singh2
  • 11 April 2024

Blog: Using data to improve customer services

P49 Social Jane Campbell2
  • 21 March 2024

Blog: Diversity in the Legal Services team

P49 Social Paul Hackett2 1
  • 19 March 2024

Blog: Improving services for residents

P49 Social Troy Francis2
  • 12 March 2024

Blog: A Simple Approach for Better Services

P49 Social Vanessa Biddiss2
  • 04 March 2024

Blog: Helping residents to sustain their tenancies

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  • 29 February 2024

Blog: Investing in our homes

P49 Social Paul Day2
  • 26 February 2024

Blog: Mapping out the future

Douglas Silverstone
  • 16 February 2024

Technology: the engine of a merger

Puneet Rajput
  • 08 February 2024

Blog: Delivering effective resident governance

Helena Ingham
  • 06 February 2024

Blog: A merging opinion -  they work best when residents are at their heart

Jenny Poore
  • 28 January 2024

Blog: Reflecting on the successes and challenges of the merger journey

Brea Attrill
  • 26 January 2024

Blog: Hoping to achieve a balance in the relationship of equals

Colin Lydon (1)
  • 23 January 2024

Blog: Delivering an effective ASB handling service

Mij Rahman
  • 16 January 2024

Blog: Improving our data input

Dave Burton
  • 09 January 2024
  • Resident Involvement

Blog: The Resident Scrutiny Panel – our year one journey

Naomi Keyte
  • 09 January 2024

Blog: Listening to and acting upon residents’ feedback to shape our care services

Yvette Carter
  • 21 December 2023

Blog: Repairing trust

Image00009 Flipped
  • 18 December 2023
  • Sustainability

Our new Environmental Sustainability Strategy

P49 Social Paul Hackett2 1
  • 18 December 2023

Blog: The first 12 months of a merger

IMG 1168 (1)
  • 30 November 2023

Our annual review 2022-23

Featured in the photo (from left to right): Bunmi Atta (Director of Construction at Southern Housing), Mike Link (Chair of the ABE CLT), Cllr Michael Warden (Chair of Aldingbourne Parish Council) and Steve Underwood (Development Manager at Southern Housing).
  • 25 October 2023

New homes delivered at Wings Wood development in Chichester

  • 19 September 2023
  • New developments

Final brick laid at New Kent Road development

Milestone At Southwark Development
  • 15 September 2023
  • New developments

Milestone at our Southwark development

Rosemary House
  • 18 July 2023
  • Sustainability

Topping out at The Green Quarter

The Mannings
  • 11 July 2023
  • Sustainability

Topping out at new low carbon housing project