If you’ve received a letter recently, inviting you to book in your home condition survey, you might’ve pushed it to the side to look at later, or forgotten about it completely. But it’s important you book an appointment.

So, what’s it all about? In a nutshell, our home survey programme helps us to understand which of our homes will need what maintenance and improvements, and when. It means we can ensure we know about what works are required and include them in our future plans.

For you, the resident, it’s extremely beneficial, as it’ll give you peace of mind, knowing your home is well maintained and safe. Without the survey, you could miss out on important repairs and improvements to your home.

During the visit, which takes less than an hour, your friendly surveyor will view all rooms, both inside and outside of your home. They may also take photographs. You don’t need to do anything to prepare for the visit, or remove any furniture, just be home and open the door!

We understand these surveys may feel intrusive but rest assured, we’re not checking how tidy your home is, we’re just making sure it meets health and safety standards and is in a good state of repair.

Our surveyors are committed to fair equality standards. We’ve received a lot of positive feedback from previous residents’ survey experiences, don’t just take our word for it, here’s what they had to say.

“The surveyor was very kind, and really put me at ease.”

“I want to say how appreciative we are of the service and support the surveyor provided to myself and my mother-in-law, who struggles with a language barrier. Much appreciated, we’re relieved our home will have improvements.”

“I’m truly amazed by the dedication and positive attitude that the surveyor brought to the appointment today, good job.”

If you’ve not had a home condition survey in the past five years, please get in touch with Home Survey Team on 0207 017 8529 or HomeConditionSurveyTeam@southernhousing.org.uk. If you've had a survey in the past five years, no action is needed.

Our Home Condition Surveys comply with the Government’s ‘Decent Home Standard’ and is required as part of your tenancy agreement. Homes are programmed to be surveyed every five years, homes in the same area may be surveyed at different times.

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