Log in to our online account where you can check your account and make payments, book and manage repairs, update your tenancy information, access online services and use our contact form.

Log in  Register for an account

Please note: residents who have made payments to us since Tuesday 27 May 2024 may notice the balance on their rent statement is showing an incorrect credit amount. This is due to our payment system applying the payment more than once. We’re working with our payment provider to fix the problem and once resolved the correct balance will show. We are very sorry for any worry or inconvenience this has caused.

You can also email or those looking to report a repair can do so using our online repairs tool.

Our new App

We’ve now launched our new ‘Southern Housing Online’ app, which is available for download now.

This is our free, safe and secure App for Southern Housing residents that live in a property previously managed by Southern Housing Group (SHG). 

     Google Play store App logo    Apple store App logo


If you need to get in touch with us we're here to help. Our standard office hours are Monday to Friday between 9am and 5pm. Outside of these hours we run an out-of-hours service for emergencies only. 

For non-emergency enquiries the best way to reach is is through our online service. For emergencies please always phone us.

The London boroughs of Barnet, Brent, Bromley, Croydon, Hackney, Hammersmith & Fulham, Haringey, Islington, Kensington & Chelsea, Lambeth, Lewisham and Southwark: Call 0300 303 1061
The London boroughs of Barking & Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets, Redbridge and Waltham Forest, or Essex, or Kent, including Medway Call 0300 303 1773
East and West Sussex Call 0300 303 1063
Berkshire, Buckinghamshire, Gloucestershire, Hampshire, Northamptonshire, Oxfordshire and Wiltshire, as well as Runnymede and Waverly, Elmbridge, Mole Valley, Reigate, Banstead and Tandridge in Surrey Call 0300 303 1064
Isle of Wight Call 0300 303 1772


If you’d like to write to us, you can send a letter to the following address:

Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
ME9 8GU.


If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices. Please note: you need to phone us in advance to arrange a face to face meeting. 

Find your nearest office

More information