Our online service MyAccount can be used by everyone; existing residents and the general public.

As well as sending us messages residents can also use MyAccount to manage their rent and repairs (plus lots more!) from the comfort of their own home.  If you login and email us using MyAccount, you can also keep track of your conversation history with us.

Go to MyAccount 


You can call us on 0800 121 60 60.

We’re available from 9am to 5pm Monday to Friday. An emergency service operates outside these hours.

We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time. The quickest way to contact us for non-urgent enquiries is through MyAccount.

If you call us, please remember our staff are here to help you and should not be subject to abuse. We have a zero tolerance on verbal abuse or the use discriminatory language. We’ll end calls if such language is used.



If you’d like to write to us, you can send a letter to the following address:

Southern Housing, Building 800, Guillat Avenue, Kent Science Park, Sittingbourne, ME9 8GU.


If you prefer to come and talk to someone in person, it’s possible to arrange a meeting at one of our local offices. Please note: you need to phone us in advance to arrange a face to face meeting. 

Find your nearest office

More information