Heating and hot water

We want to ensure your home has access to the heating and hot water your household needs.

As your landlord it's our legal responsibility to make sure maintenance is carried out to your heating and hot water systems at the appropriate times.

It’s crucial you allow us and our contractors access to your home so we can carry out the necessary maintenance and work (when it’s necessary) to make sure everything is working safely and efficiently.

Having boiler issues?

If you're having problems with your heating or hot water then please report this to us.

Get in touch

Gas service and safety checks

It’s a legal requirement that Southern Housing service and safety check the gas appliances in your home, every year. This is to make sure they're safe and working correctly.

It's essential for your own safety to allow us and our contractors access to your home so we can carry out this work.

We'll write to you to confirm your gas service and safety check appointment. If the appointment date and time isn’t convenient for yourself, please contact your local contractor to rebook (contact details above). Flexible appointments are available to make sure we complete the service on time, and at a time which is convenient for you.

Find out more about our gas safety checks

Just moved in ?

When moving into a home, with a gas supply, you will need to contact your local gas contractor and arrange for your gas supply to be turned on and tested.

This will enable your heating and hot water to function.

Smoke and carbon monoxide alarms

The law about smoke and carbon monoxide alarms within your home changed in October 2022.

Checking Smoke Alarms and Carbon Monoxide Detectors regularly is part of our resident responsibilities. For guidance on how to check this as well as further fire safety advice, find out more here.

We are in the process of checking that all our homes have the necessary smoke and carbon monoxide alarms. We are aiming to complete this by July 2023 This may be done as part of your annual gas service and safety check. Or we may arrange for other contractors to come and check your alarms.

If you have a faulty smoke or carbon monoxide alarm, please report this to us.

Involved resident writes on a piece of paper

Our performance

We believe in being open and transparent about how we're doing when delivering key services to our residents. That's why we report on the percentage of homes that achieved a gas safety record.

Find out about our quarterly performance and also what our residents and homeowners told us about the services we provide when surveyed as part of the Tenant Satisfaction Measures.

More information

Do you have electric storage, panel, or immersion heaters?
Check if you have an older 'RTS electricity meter,' which uses a radio signal to switch between peak and off-peak rates. This service will end on June 30 across the UK, and affected systems may stop working. All RTS meters must be replaced. Your electricity supplier should contact you, or you can reach out to them. Learn more on the Ofgem website.