Fire and building safety

We want to make sure our residents are safe in the building they live in. It’s why we’re doing everything we can to comply with all the Government guidance and regulations to ensure all our buildings meet the required standards.

Creating safe and secure homes is at the heart of all we do.

We are committed to building and fire safety, not just as a regulatory requirement, but as a shared responsibility that depends on openness, accountability, and lasting cultural change.

Since the tragic fire at Grenfell Tower, we’ve been on a journey to improve the way we manage safety across our homes. We’re investing in long term programmes to inspect, assess and, where needed, improve the safety of our buildings, with particular focus on higher-risk buildings (HRBs). But more than that, we’re working to embed a culture where safety is everyone’s priority - from our staff and contractors, to the residents living in our homes.

This area of our website will tell you:

How we manage safety in our HRBs
Details on our Fire Risk Assessments and Fire Door Programmes
Fire safety inspections, checks and resident appointments
How we investigate building safety concerns and complaints
Information about remediation costs and leaseholder support
Guidance for selling, staircasing or re-mortgaging
Fire safety tips and other resources.

This page supports residents, leaseholders and partners across the sector by making safety information clear, accessible and transparent. Whether you’re looking to understand your rights, report an issue or prepare for a fire safety appointment, the content here is designed to help you stay informed and involved.

This is part of our wider commitment to cultural change - ensuring that safety is not just about compliance but about communication, clarity and collective responsibility.

Our commitment to fire and building safety

We continue to strive for the highest standards when it comes to fire and building safety.

Fire Safety inspections and appointments

We’ve put together a series of FAQs to answer any questions you may have about a fire safety appointment letter, inspection notice or calling card you may have received from us.