Picking up the phone and talking to us should be easy. We know you may have to wait a long time for your calls to be answered, and we’re sorry.

We appreciate this is frustrating, so we’re working to increase the number of trained advisors available to answer your call.

We’re also investing in new technology to help answer your queries faster. We'll launch our new contact centre platform later in 2024.

 

 

HOW TO CONTACT US

We’re committed to providing our residents with a great service. Your feedback is valuable to us as it helps us to continually improve our services.

We encourage you to get in touch if you have any feedback or compliments, or if you wish to discuss anything you’re unhappy about.

GET IN TOUCH

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Our news

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Scam Letters
  • 03 November 2025
  • Announcement

Scam alert: Be aware of scam letters from Property Krowd

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Socialpost7 3
  • 03 November 2025

KEY AMNESTY: THE CHANCE TO DO THE RIGHT THING

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image: a woman looking at the Southern Housing website on her phone
  • 28 October 2025

Apology for letter sent in error

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  • 28 October 2025
  • Building & fire safety

Falling leaves, rising risks: Help prevent fire this autumn

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  • 27 October 2025
  • Diversity and inclusion

Blog: Standing firm in power and pride

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Annual Review Social Posts 25
  • 27 October 2025
  • Announcement

Our annual review is here

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ROS Banner1
  • 23 October 2025

Fancy winning £500 in shopping vouchers?* Sign up to Online Account today!

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Candle Safety Week
  • 20 October 2025
  • Building & fire safety

Candle Safety Week

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  • 20 October 2025
  • Diversity and inclusion

Blog: Celebrating Diwali - a festival of light, family and joy

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  • 17 October 2025
  • Support and advice

Anti-Slavery Day – what you need to know

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  • 03 October 2025
  • Sustainability

Building for the future: Samuel Lewis Trust Dwellings

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  • 02 October 2025
  • Sustainability

Community Roots: Second Green Flag Award for Community Allotment

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  • 01 October 2025
  • Care

Insights into our older residents

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  • 30 September 2025
  • Care

Ryde Village residents welcome a furry friend

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Press Palliser Road From Garden Credit Anthony Coleman
  • 29 September 2025
  • New developments

Affordable homes delivered in West London

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  • 26 September 2025
  • Announcement

We're launching our major lift replacement programme

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Holmhurst 2 (1)
  • 26 September 2025
  • New developments

Holmhurst Gardens highly commended at First Time Buyer Readers’ Awards

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WEB Palliser Road Credit Anthony Coleman (2)
  • 25 September 2025
  • New developments

New homes shortlisted at Inside Housing Development Awards

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  • 22 September 2025

It's recycling week!

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Old Portsmouth Road (1)
  • 18 September 2025
  • New developments

59 new homes completed

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Tricia
  • 18 September 2025
  • Diversity and inclusion

Blog: living with Fibromyalgia

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Helen (1)
  • 17 September 2025
  • Diversity and inclusion

Blog: Creating office spaces with inclusion in mind

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Podcast Cover
  • 16 September 2025
  • Diversity and inclusion

New Podcast: Equality Diversity and Inclusion at Southern Housing

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  • 09 September 2025
  • Building & fire safety

Making fire safety information easier to access for residents

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  • 05 September 2025

Scam alert: Be aware of scam calls about repairs to your home

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  • 04 September 2025
  • Sustainability

Resident Blog: Keeping it clean and green

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Oakwood Director Sam Duckett, Cllr Humayun, Cllr Eunice And Richard White
  • 03 September 2025
  • New developments

Affordable housing development in Croydon topped out!

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  • 29 August 2025
  • Independent Living

Starts at Home Day - Celebrating supported housing

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  • 27 August 2025

Breaking down barriers and building communities

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  • 18 August 2025
  • Sustainability

Resident Blog: Planting a Brighter Future

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  • 14 August 2025

We’ve published our latest ESG Report and Financial Statements

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  • 07 August 2025
  • Care

Raising money for a great cause on the Isle of Wight

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  • 07 August 2025
  • Care

Residents lead the way in kitchen makeover

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  • 01 August 2025
  • Building & fire safety

We've joined the plan to accelerate the remediation of social housing

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Fairlee Garden Furniture And Bbq
  • 31 July 2025
  • Care

Garden revamp brings everyone together at Fairlee

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  • 24 July 2025

Help shape our Strategic Plan 2030

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  • 23 July 2025
  • Sustainability

Resident Blog: Plastic Free July

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  • 22 July 2025
  • Independent Living

Woolwich residents celebrate independent living scheme’s 10th anniversary

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  • 08 July 2025
  • Care

Pizza night delivers a slice of community at Oakleigh

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  • 04 July 2025

Our new approach to tackling anti-social behaviour

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  • 03 July 2025
  • Care

Sunshine, spades and sausages: Coming together at Butlers Gardens

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  • 30 June 2025

Southern Housing designates new chair

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  • 26 June 2025
  • Support and advice

Heatwave: Help prevent wildfires

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  • 20 June 2025
  • Diversity and inclusion

Standing together this Pride month for Trans equality

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  • 19 June 2025

Blog: Our new victim-centred approach to hate incidents

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  • 12 June 2025

The Spending Review: a gamechanger for social housing

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  • 11 June 2025
  • Diversity and inclusion

Championing inclusion with the HouseProud Pledge

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Holmhurst FTBA
  • 10 June 2025
  • New developments

Holmhurst Gardens in Hastings shortlisted in the First Time Buyer Awards 2025!

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Online Account Banner
  • 02 June 2025

Your new Online Account is here

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System Maintenance
  • 01 June 2025
  • Resident Involvement

Resident Scrutiny Panel findings: Website review

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  • 23 May 2025
  • Sustainability

New nest sites give Hastings birds a boost

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  • 21 May 2025

Complete our Life in Focus survey

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  • 16 May 2025

Your new Online Account is coming

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  • 09 May 2025
  • Care

VE Day anniversary celebrations across our care and support services

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  • 07 May 2025

Video: Community Mural Brightens Historic Islington Estate

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  • 05 May 2025

Giving hedgehogs the edge

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  • 01 May 2025

BLOG: Our commitment to pay equity at Southern Housing

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  • 30 April 2025
  • Sustainability

A big green thank you!

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  • 24 April 2025
  • Independent Living

Residents showcase cracking creations at Easter parade

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  • 17 April 2025
  • Independent Living

We did it! Another year of national recognition for our Independent Living Team

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  • 09 April 2025

Check out our latest newsletter for a chance to win!

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  • 07 April 2025
  • Sustainability

Protecting 30 key species

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  • 01 April 2025
  • Sustainability

Blog: Our Power, Our Planet

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  • 28 March 2025

We're now on WhatsApp

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  • 27 March 2025
  • Care

Residents saddle up for donkey visit

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  • 26 March 2025

Social media: Share Your feedback for a chance to win!

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  • 26 March 2025
  • New developments

Topping out marks milestone in Shoreham development

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  • 24 March 2025
  • Sustainability

Blog: Working towards a more sustainable supply chain

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  • 14 March 2025
  • Care

Check out our new shop at Ryde Village

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  • 07 March 2025

Councillors updated on regeneration of Kennaway Estate

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  • 06 March 2025
  • Diversity and inclusion

Blog: International Women's Day

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  • 04 March 2025

Blog: Repairs right first time

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  • 27 February 2025

Join our Procurement Panel

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  • 26 February 2025

Community Coffee Chat: Financial Support and Warm Space

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  • 25 February 2025
  • Diversity and inclusion

Blog: Support during Ramadan

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  • 21 February 2025

Lead paint in your home – what you need to know

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  • 17 February 2025

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  • 10 February 2025

Digital support course keeps over 55s connected

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  • 07 February 2025
  • Support and advice

Information for leaseholders - what to do if your EWS1 form is rejected by a mortgage lender

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  • 05 February 2025
  • Employment support

Workshops boost opportunities for local people

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  • 03 February 2025
  • Diversity and inclusion

Blog: Celebrating LGBT+ History Month 2025

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  • 23 January 2025
  • Sustainability

SHIFT Gold for the sixth year in a row!

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  • 22 January 2025

Read our adverse weather guidance

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  • 13 January 2025

Say 'hello' to our new email address

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  • 08 January 2025

Blog: Investing in our homes

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  • 06 January 2025
  • Resident Involvement

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  • 02 January 2025

Winter weather guidance

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  • 20 December 2024
  • Care

Seasonal celebrations for residents on our homeless pathway

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  • 19 December 2024
  • Care

Festive celebration spreads Christmas cheer amongst care and support residents

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  • 19 December 2024

Southern Housing appoints new Executive Director Operations

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  • 19 December 2024

Warmer Winter

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  • 17 December 2024
  • Resident Involvement

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  • 17 December 2024
  • Care

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  • 16 December 2024
  • Care

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  • 12 December 2024

Stay warm and save money with our quick Winter hacks!

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  • 12 December 2024

Blog: Transforming our customer service

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  • 11 December 2024

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  • 06 December 2024
  • Announcement

Adverse weather guidance

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  • 21 November 2024
  • Careers

Blog: Working Together to Tackle Anti-Social Behaviour (ASB)

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G15 Logo
  • 19 November 2024

Southern Housing features prominently in latest G15 “Room to Grow” report

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