We love to hear when colleagues from across Southern Housing have delivered exceptional service for our residents
If you’d like to share your feedback with us there are a number of ways to do this. See information below.
If you have any feedback about our services or a suggestion about how we can improve, we want to know! Find out how to contact us below.
If you’d like to help shape our services, why not become one of our involved residents? You can find out how you can get involved and work with us to design, monitor and scrutinise our services. More information can be found here.
We’re sorry if we haven’t met the high standards we set ourselves. We encourage you to get in touch with us about anything you’re not happy with as we can use this information to learn and understand where we’ve got things wrong and look to improve the situation.
You can get in touch with us by telephone, using our online services and Apps or in writing. Find our details below.
Our complaints leaflet also explains how you can raise matters with us and describes the next steps. Click here to read our Complaints leaflet.
When you get in touch with us to raise something you’re unhappy about we’ll ask you what you’d like us to do to put things right.
We can often resolve matters immediately without needing to escalate as a formal complaint. However if we need to make further enquiries to resolve the matter, or if you ask us to, we’ll log it as a complaint and will look to progress in line with our complaints process.
Further information about our complaints process can be found here.
You can give feedback, compliments or complaints a number of ways:
If you're a former Optivo resident
- Email: email@example.com
- Write to us: Southern Housing, Building 800, Guillat Avenue, Kent Science Park, Sittingbourne, ME9 8GU.
- Message us through MyAccount
- Tel: 0800 121 6060.
If you're a former SHG resident
- Email: firstname.lastname@example.org
- Write to us: Southern Housing, Building 800, Guillat Avenue, Kent Science Park, Sittingbourne, ME9 8GU
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|The London boroughs of Barking & Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets and Waltham Forest, or Essex, or Kent, including Medway||Call 0300 303 1773|
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