My rent payments and money matters

Direct Debit is the easiest way to pay as your payments are automatically taken from your account each month.

To set up a Direct Debit with us please call us.

You can check your rent and service charge account and make payments using our Online Account.

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You can contact us to make a secure payment by phone. 

When you call us please and have your debit or credit card to hand. 

Eligible residents* can pay the amount due at any shop or outlet that displays the PayPoint logo or at your local post office. You'll need to take your rent payment card with you.

Find your nearest PayPoint location  Find your local post office

*NOTE: This option is only available to residents living in a home previously managed by Southern Housing Group (SHG). It is not available to residents living in a home previously managed by Optivo.

If you would like to talk to us about our rent or service charges then we're here to help.

Here's how to contact us

We also have a range of financial support available on our website.

Financial support

Please note, we're making improvements to the way we manage service charges so we can offer an improved service for our residents.

As we implement these changes, please expect delays in our response times to your enquiries relating to service charges. The new team are working through the oldest queries first and aim to provide a full response within 4 weeks. 

During this time for the fastest service we encourage residents to check their rent and service charge statements online, using our online services. For any wider support needed please contact us (you can do this through our online services or by other contact channels).

We remain here to support residents and apologise for any slightly longer response times to service charge queries caused while our system and process changes are made.