Compliments & complaints

We’re sorry if we haven’t met the high standards we set ourselves.

We encourage you to get in touch with us about anything you’re not happy with as we can use this information to learn and understand where we’ve got things wrong and look to improve the situation.

You can get in touch with us by telephone, using our online services and Apps or in writing. As a registered housing provider, we must allow current and prospective residents to be supported by another representative or advocate when interacting with us about their tenancy and our services. Please contact us if this is something you’d like to arrange and we can advise further.

About our complaints process  Contact us

Please know we take every complaint seriously and are committed to addressing your concerns as soon as possible. While there may be some delays, every complaint is an opportunity for us to learn and improve. Rest assured, we will respond, and we value your feedback in helping us serve you better. We’re currently dealing with a backlog following a service disruption due to upgrading our systems. We appreciate your patience and understanding as we work through this.

We love to hear when colleagues from across Southern Housing have delivered exceptional service for our residents

If you’d like to share your feedback with us there are a number of ways to do this. See information below.

If you have any feedback about our services or a suggestion about how we can improve, we want to know! Find out how to contact us below.

If you’d like to help shape our services, why not become one of our involved residents? You can find out how you can get involved and work with us to design, monitor and scrutinise our services.  

Read more about shaping our services  Contact us to give us your feedback