As part of this project, the Scrutiny Panel examined residents' experiences, and analysed current systems and process. They also reviewed the Southern Housing Action Plan for Damp and Mould, and suggested improvements.

While some residents report that issues are solved quickly, others are frustrated – even angry – with the service they receive.

- Resident Scrutiny Panel

Read the report

Our news

All Articles
P49 Social Tina Edwards2
  • 19 April 2024

Blog: Navigating cultural integration - Building a unified identity at Southern Housing

System Maintenance
  • 17 April 2024

Planned system maintenance for this weekend (19-22 April)

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  • 17 April 2024

We've a new repairs and maintenance contractor in London

Sustainability
  • 16 April 2024

Positive outcome for residents after heat network upgraded

Michele Knights And Learning Disability Member Mark Allsworth
  • 16 April 2024
  • Care

Care home residents ‘Ryde’ for Autism Acceptance

Pexels Pixabay 414837
  • 15 April 2024

Earth Month Week 3: Conserving Energy

EROSH Post2
  • 15 April 2024
  • Independent Living

National Recognition for our Independent Living Service

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  • 15 April 2024
  • Support and advice

Home condition surveys, what they are and why you might need one

P49 Social Amy Singh2
  • 11 April 2024

Blog: Using data to improve customer services

Bin Collection
  • 10 April 2024

Update on Swale Bin Collections

Pexels Akil Mazumder 1072824 (1)
  • 08 April 2024
  • Sustainability

Earth Month Week 2 - Every drop counts: water usage

Alpaca 3
  • 03 April 2024
  • Care

Residents take trek with alpacas!

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  • 02 April 2024
  • Sustainability

It's Earth Month - Waste Reduction: Small Changes, Big Impact

Photo 2 Sheds & Polytunnel Sustainable
  • 28 March 2024
  • Sustainability

Community allotment celebrates its ten year anniversary

P49 Social Jane Campbell2
  • 21 March 2024

Blog: Diversity in the Legal Services team

P49 Social Paul Hackett2 1
  • 19 March 2024

Blog: Improving services for residents

CS
  • 15 March 2024

Transfer of Crown Simmons properties to Southern Housing

P49 Social Troy Francis2
  • 12 March 2024

Blog: A Simple Approach for Better Services

P49 Social William Miller2
  • 07 March 2024

Blog: Social Impact - a financial ally for our residents

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  • 06 March 2024

New Islington food pantry opens its doors

P49 Social Vanessa Biddiss2
  • 04 March 2024

Blog: Helping residents to sustain their tenancies

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  • 29 February 2024

Blog: Investing in our homes

LGBT+ Joy Post
  • 29 February 2024

Celebrating icons on the final day of LGBT+ History Month

Adam Square
  • 27 February 2024
  • Care

Ryde resident, Adam, rings in his 60th birthday!

P49 Social Paul Day2
  • 26 February 2024

Blog: Mapping out the future

New Homes Week Social Posts
  • 26 February 2024
  • New developments

New Homes Week 2024

LGBT+ Jenny Poore Post 1
  • 22 February 2024

Who's your LGBT+ icon?

Douglas Silverstone
  • 16 February 2024

Technology: the engine of a merger

Valentine's Day Post 2
  • 13 February 2024
  • Care

Love is in the air in our schemes!

Sophie 1 (1)
  • 12 February 2024

We're continuing to celebrate LGBT+ History Month this February!

House Icon
  • 09 February 2024

Improving frontline services

Puneet Rajput
  • 08 February 2024

Blog: Delivering effective resident governance

Helena Ingham
  • 06 February 2024

Blog: A merging opinion -  they work best when residents are at their heart

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  • 02 February 2024
  • Care

Fire Service Visit Keeps Safety on Residents’ Radar

FA3
  • 01 February 2024

Tenancy Fraud Awareness

Nicole 1
  • 01 February 2024

Let’s celebrate LGBT+ History Month this February!

Jenny Poore
  • 28 January 2024

Blog: Reflecting on the successes and challenges of the merger journey

Brea Attrill
  • 26 January 2024

Blog: Hoping to achieve a balance in the relationship of equals

Newhaven
  • 26 January 2024
  • New developments

Work Progresses at 100% Affordable Development in Newhaven

Paul Hackett With Lightening Fibre CEO
  • 26 January 2024
  • Announcement

New Lightning Fibre for our residents across East Sussex

F Dita Pilon Crouching By Planted Tree
  • 24 January 2024
  • wellbeing

Social Impact ‘Greener Broomgrove’ Project Wins Award

Colin Lydon (1)
  • 23 January 2024

Blog: Delivering an effective ASB handling service

Building Safety Resident Session 1 (3)
  • 22 January 2024
  • Announcement

New partnership helps island residents find work

Adverse Weather Banner
  • 20 January 2024
  • Announcement

Adverse weather guidance - Storm Isha

Business Start Up
  • 19 January 2024

Book your place for the FREE Business Start-Up virtual Bootcamp

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  • 17 January 2024
  • Support and advice

Unmasking Scams and Shielding You from Financial Fraud

Mij Rahman
  • 16 January 2024

Blog: Improving our data input

1705325404399 (1)
  • 12 January 2024
  • Sustainability

Southern Housing Shines with SHIFT Gold

22A Abbatrip 2
  • 12 January 2024
  • Care

Michael’s Super Trouper Theatre Trip

Nudge
  • 11 January 2024

Money makeover with Nudge – A financial masterclass

Dave Burton
  • 09 January 2024
  • Resident Involvement

Blog: The Resident Scrutiny Panel – our year one journey

Naomi Keyte
  • 09 January 2024

Blog: Listening to and acting upon residents’ feedback to shape our care services

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  • 08 January 2024

Joyful Winter Market Success

90DOMA Social Media Sq Graphic
  • 04 January 2024

You deserve a good repairs service

Energy
  • 22 December 2023

Blog: The energy price cap

Yvette Carter
  • 21 December 2023

Blog: Repairing trust

1
  • 21 December 2023
  • Care

It’s a Holly Jolly Christmas at Furzebrake

Mixergy Unlock Net Zero Live Awards Blog Header
  • 19 December 2023

Celebrating Our Climate Champion Winner – Graham Ellis

Christmas Contact Details Thumbnail
  • 19 December 2023

Contacting us over the festive period

Image00009 Flipped
  • 18 December 2023
  • Sustainability

Our new Environmental Sustainability Strategy

P49 Social Paul Hackett2 1
  • 18 December 2023

Blog: The first 12 months of a merger

Resized SID 2
  • 18 December 2023
  • Care

Isle of Wight Residents Enjoy Heartwarming Festive Event

Coverimage
  • 14 December 2023
  • Support and advice

The winter issue of your resident magazine, Shine, is here!

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  • 14 December 2023
  • Community

Spreading joy this Christmas

Andy 1
  • 01 December 2023
  • Care

Isle of Wight Resident Andy is a Woodwork Whizz!

90DOMA Sharepoint Thumbnail
  • 30 November 2023

We’re improving our contact services

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  • 30 November 2023

Our annual review 2022-23

WRD Video Thumbnail
  • 25 November 2023
  • Support and advice

White Ribbon Day 2023

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  • 21 November 2023
  • Surveys and competitions

Holding on to Home

Safeguarding Adults Week4
  • 20 November 2023
  • Support and advice

We're supporting Safeguarding Adults Week

International Men's Day Banner
  • 17 November 2023

Celebrating International Men's Day

Picture5
  • 13 November 2023
  • Care

Residents Enjoy Spellbinding Day at Wizarding World of Harry Potter

Dockley Cropped
  • 10 November 2023
  • Announcement

Dockley Apartments wins Housing Project of the Year

Free Wharf CGI (1)
  • 09 November 2023
  • New developments

New Life Breathed into Shoreham-by-Sea's Waterfront with Affordable Housing

Southern Housing Template Intranet Email Thumbnail
  • 09 November 2023
  • Announcement

IMPORTANT UPDATE: RAAC

Nudge Platform 2
  • 06 November 2023
  • Money matters

Talk Money Week 2023

Climate Champion Shortlist Banner
  • 02 November 2023
  • Sustainability

Our Climate Champions Shine Bright on the 2023 Climate Champion shortlist

Adobestock 256962110Grass Cutting
  • 30 October 2023
  • Announcement

Grass Cutting Announcement for Residents in East Sussex

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  • 30 October 2023
  • Diversity and inclusion

Reflecting on Black History Month

Bonfire
  • 27 October 2023
  • Support and advice

Don’t Play with Fire, Celebrate Safely this Autumn

Contact Us Compliments And Complaints
  • 25 October 2023

We’re moving forward together

Featured in the photo (from left to right): Bunmi Atta (Director of Construction at Southern Housing), Mike Link (Chair of the ABE CLT), Cllr Michael Warden (Chair of Aldingbourne Parish Council) and Steve Underwood (Development Manager at Southern Housing).
  • 25 October 2023

New homes delivered at Wings Wood development in Chichester

Stop Loan Sharks
  • 24 October 2023

Stop Loan Sharks Awareness Week

DWP Leaflet
  • 23 October 2023
  • Support and advice

DWP/HMRC Leaflet Warning

Building Safety Resident Engagement Strategy
  • 20 October 2023

Introducing our Building Safety Resident Engagement Strategy

Construction Event
  • 19 October 2023

Construction Careers event in London

Halloween Activity Sessions
  • 19 October 2023

Halloween Activities in Sussex

ASD 3
  • 18 October 2023
  • Support and advice

We’re Supporting Anti-Slavery Day

Ohenewaa G15 Award
  • 17 October 2023
  • Diversity and inclusion

What does Black History Month mean to you?

Grand Avenue10 (3)
  • 17 October 2023
  • New developments

Grand Avenue Wins Best Shared Ownership Development at Evening Standard New Homes Awards

Heat Networks Resized
  • 13 October 2023
  • Sustainability

Southern Housing Awarded Funds to Improve Heat Networks

Tenancy Sustainment
  • 11 October 2023
  • Support and advice

Success at the Kent Housing Awards

Mother And Child
  • 10 October 2023
  • Money matters

Money worries? There's support for you

Myaccount Hub
  • 10 October 2023

Changes to our MyAccount service

BHM Social Media Social Media Sq Graphic
  • 02 October 2023
  • Diversity and inclusion

Celebrating Black History Month

Adobestock 227762852
  • 27 September 2023

Have you received a Section 20B letter?

Barnard House With LS
  • 20 September 2023
  • Resident Involvement

New lease of life for community garden

2DLP8969
  • 19 September 2023
  • New developments

Final brick laid at New Kent Road development

Milestone At Southwark Development
  • 15 September 2023
  • New developments

Milestone at our Southwark development

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  • 14 September 2023
  • New developments

Grand Avenue Takes Trophy for Best Show Home

Pension Awareness Lead Banner 03 2024 1
  • 13 September 2023
  • Support and advice

Pension Awareness Week 2023

IMG 0683
  • 12 September 2023
  • Support and advice

End Digital Poverty Day

Mum And Son Cooking On Gas
  • 11 September 2023
  • Support and advice

Gas safety week

Southern Housing Template Intranet Email Thumbnail
  • 07 September 2023

IMPORTANT UPDATE: RAAC

Financial Reports News Article 2
  • 31 August 2023

Our first Financial Report as Southern Housing is out now

Litterpick Banner
  • 30 August 2023
  • Community

Litter heroes clear up Hastings

IMG 7985
  • 29 August 2023
  • wellbeing

Getting back on my feet

The Show Globe Please Photo Credit Sara Lou Bowrey
  • 29 August 2023
  • events

A day of 'sea magic' in Sussex

Lindsey Lamont Uwnh5jsrdr4 Unsplash
  • 24 August 2023
  • Support and advice

Are you scam aware?

London Skyline
  • 14 August 2023
  • Support and advice

Staying safe this summer

Summer Savings Banner 2
  • 08 August 2023

Low cost activity ideas for families this Summer

Sh Logo Blue
  • 04 August 2023
  • Announcement

Update on major leak at one of our buildings in Mitcham

Photo3
  • 01 August 2023

New affordable housing development wins award

Croydon Colleagues 170423 20
  • 31 July 2023

New research project: do you want to take part?

Escooters
  • 28 July 2023

Safety tips - electric bikes and e-scooters

Ryde Village
  • 25 July 2023
  • Care

Popstars in the making

Image
  • 25 July 2023
  • Care

Farm trip for Isle of Wight residents

Komp Edna Photo
  • 24 July 2023
  • Care

New technology helping older residents to stay connected

Rachel Stone2
  • 24 July 2023
  • Care

A new start for Rachel

Alan Kew Fever Photo
  • 24 July 2023
  • Care

Inclusive club nights

Rosemary House
  • 18 July 2023
  • Sustainability

Topping out at The Green Quarter

Construction Course
  • 17 July 2023

FREE Construction Course for Southern Housing residents

The Mannings
  • 11 July 2023
  • Sustainability

Topping out at new low carbon housing project

Image00007
  • 11 July 2023
  • Sustainability

Narrowing the retrofit skills gap

Classroom 1 (1)
  • 11 July 2023

Lettings Open Day - Tower Hamlets

Teaching Assistant
  • 28 June 2023

FREE Level 2 Teaching Assistant Course for Southern Housing Residents

Microsoftteams Image (49) (1)
  • 15 June 2023

Your new resident magazine is here!

Johannes Plenio Voq97kezcx0 Unsplash
  • 15 June 2023

Top up your electricity by prepayment meter? You can get a discount

Southern Housing Template Intranet Email Thumbnail
  • 14 June 2023
  • Money matters

Change from Tax Credits to Universal Credit

Southern Housing Template Intranet Email Thumbnail
  • 14 June 2023

Statement following fire at Hallam Court

BBQ
  • 14 June 2023
Southern Housing Template Intranet Email Thumbnail
  • 08 June 2023

Hallam Court Fire

A Chance To Thrive Post Graphic
  • 07 June 2023

A chance to thrive

SIA
  • 02 June 2023

Free accredited courses available for Southern Housing residents in London

Grounds Maintenance Team
  • 26 May 2023

Our Sussex Grounds Maintenance Service is changing for the better

G15 Awards Win
  • 26 May 2023

Southern Housing colleagues win at the G15 Ethnicity in Housing Awards

Four Million Homes Logo Stack Blue Solo
  • 25 May 2023

Learn about your rights and how to stand up for them

EIHA23 Banner Tablet Central Purple
  • 04 May 2023

Southern Housing colleagues nominated for G15 Ethnicity in Housing Awards

Carl Taylor Ecosafe & Rachel Pearson Thumbnail
  • 28 April 2023

Festival weekend of fun at Four Courts Wellbeing Hub

House Overview
  • 25 April 2023
  • Resident Involvement

Research project launched

Water
  • 24 April 2023

Saving water

Energy
  • 17 April 2023

Saving energy

Footsize Headers 3
  • 11 April 2023

Improving green spaces

PXL 20230328 094021559.MP
  • 04 April 2023

Cutting down on our waste

Microsoftteams Image (5)
  • 30 March 2023

Footsize does matter

Markus Spiske Teyrhlv0jba Unsplash
  • 29 March 2023

Litter pick for the Great British Spring Clean (on 4 April)

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  • 27 March 2023
  • Resident Involvement

We need your skills and lived experience

Vivint Solar 9Calgksrzb8 Unsplash 2
  • 22 March 2023

£10.3m for our energy efficiency work

Paul Hackett And George Blunden
  • 14 March 2023

Exploring our proud history

Noah Buscher X8zstuks2pm Unsplash
  • 14 March 2023

Is sustainable living important to you?

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  • 06 March 2023

Rent and service charge update

Evangeline Shaw Vlkooabaxqw Unsplash
  • 01 March 2023

Bexhill Jobs Fair

Caring Callers Programme Update
  • 28 February 2023

Caring Callers programme to support vulnerable residents comes to an end

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  • 16 February 2023

Be window and balcony aware

LUF Photo Of All
  • 13 February 2023

Heart of Sidley Levelling Up Fund success

Handing Over Keys
  • 10 February 2023

Right to Shared Ownership update

Tree Planting Crew Edit
  • 09 February 2023

500 new trees

Clifton Road2
  • 31 January 2023

Delivery of 74 new affordable homes in Newhaven nears completion

Avoiding Scams
  • 27 January 2023

Our top tips to avoid scammers

Picture1
  • 26 January 2023

Protect yourself from loan-fee fraud

SH & L&Q Logos Transparent
  • 24 January 2023

Southern Housing acquires 794 homes from L&Q

Young Woman On Phone
  • 24 January 2023

Take control of your money

Adobestock 386138567
  • 13 January 2023

Discount for electricity service charge payers

PH With Van
  • 16 December 2022
  • Announcement

Optivo and Southern Housing Group merger completed

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  • 16 December 2022

Join our residents’ panels