We involve residents in a wide range of projects and activities to improve services, both locally and nationally.
We do this through co-creation projects; which is staff, residents, and stakeholders working together as equals to design brilliant services.
Find out more about our projects below:
Damp and Mould Scrutiny Project
Damp and mould can have a serious impact on both the health and wellbeing of residents. We wanted to know what could be done to understand more about the current situation, and make improvements for residents experiencing this issue.
As part of this project, the Scrutiny Panel examined residents' experiences, and analysed current systems and process. They also reviewed the Southern Housing Action Plan for Damp and Mould, and suggested improvements.
FARLEY BANK ESTATE, HASTINGS
We teamed up with residents of Farley Bank Estate, Hastings, to help clear litter and fly-tipping in the neighbourhood.
We’d like to say a big thank you to everyone who came along to help at the event, organised in collaboration with ‘Tidy up Hastings’ and ‘Tidy up St Leonards’.
It was also great to have the support of local councillors Glenn Haffenden and Ali Rourk.
Together, everyone did a fantastic job, and the estate was certainly transformed by the end of the day.
Residents have been facing a long-term issue of litter and fly-tipping, affecting their well-being and satisfaction with Southern Housing. It was important for us to work with our partners and volunteers to provide visible action and show residents that their estate is important to us.
Building Safety
We sought feedback from our residents on their thoughts about building safety engagement, following the Building Safety Act 2022.
We asked about their preferred communication methods and engagement activities in this space, and also their expectations for how often we should be communicating and engaging with them on this topic.
We also held workshops, both in person and online, to really understand our residents views, and learn what communication models would best suit them.
Success in this project will mean we publish a strategy that ensures we effectively engage with our residents across all building safety topics.
Dawson Heights Service Improvement
Dawson Heights is a mixed tenure scheme in East Dulwich, London. Residents told us they wanted better engagement and service delivery from multiple teams and were also concerned with costs for planned investment works on the development. Fly tipping and anti social behaviour were also key issues residents wanted to improve in their community.
A working group met throughout 2022, led by the Director of Estate Services and in collaboration with involved residents, internal and external stakeholders. They developed an action plan to address the issues raised by residents and make improvements to services, including better communication through a new local newsletter.
During planned investment works, there were regular informal coffee mornings on site, enabling a space for resident to raise issues and have concerns addressed. Information on budget, costs and work updates were always accessible. Resident feedback also helped the Planned Investment Team improve their satisfaction survey service.
In addition, various local projects were designed and delivered by residents and supported by our Community Investment Team including: gardening, grassroots community club, community food project and a film night. These helped develop the incredible community spirit felt across the neighbourhood.
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