We're here to take calls and help with any enquiries you have during the following times:
- Wednesday 24 December – 9am to 3pm
- Thursday 25 December and Friday 26 December - closed (accepting emergency calls only)
- Monday 29 December - 9am to 5pm
- Tuesday 30 December – 9am to 5pm
- Wednesday 31 December – 9am to 3pm
- Thursday 1 January 2026 - closed (accepting emergency calls only)
Our normal hours return from 9am on Friday 2 January 2025.
Emergency Repairs: If you have an emergency outside of the above times over the festive period, such as severe flooding, an uncontainable leak, gas leak, complete electrical failure or lift breakdown, please call us (details below).
Ways to get in touch
For emergency enquiries, please call us on 0300 303 1066.
For all other enquiries, please see the options below.
During office opening times (please see dates and times above)over the festive period, we're available on:
0300 303 1066 *
An out of hours service operates outside of these times for emergencies.
* We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time.
We’re here to support you, and we want every call to be respectful and positive. Our colleagues are committed to helping you, and we ask that they're treated with courtesy. We understand things can be frustrating at times, but we don’t tolerate abusive or discriminatory language. If this happens, we will end the call.
You can use your Online Account to check your rent account and make payments, book and manage repairs, update your tenancy information, access online services and use our contact forms.
Our app for Online Account is also now available for free download. It makes managing your home easy. Download today from the Apple App Store or the Google Play Store. Search 'Southern Housing Online' or click the links below.
You can email us at hello@southernhousing.org.uk
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
Our social media channels are actively monitored between the hours of 9am and 4pm, Monday to Friday (excluding bank holidays). A member of the team will respond to all online enquiries within one working day.
If you'd like to contact us on social media, here's the links you need:
Remember your rent this Christmas
Are you struggling to pay your rent? Are you concerned about managing costs over the winter period?
We can help if you get in touch with us.
Support for you this Christmas
We have lots of useful information on our website about the support available for our residents. Select the appropriate link below to read more:
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