If things have gone wrong with our service, we want to make them right.

We’ve made it easier for you to give feedback via our website. 

Click here to visit our complaints page

  • You can also call, email or log a complaint via our online resident portals. Visit our contact us pages to find out more
  • We’ve reviewed our complaints process and we’re expanding our Complaints Teams, so we can resolve any issues faster

We know our complaints process has sometimes added to your frustration. We acting to change this. We know there’s more to do but we’re making good progress.

You can also find more information about our approach to complaint handling in the following publications:

• Putting it right - Our complaints leaflet
• Complaints resolution policy
• Compensation policy
• Our Customer Service Promise

What to do if we're unable to resolve your complaint

You can contact the Housing Ombudsman at any time during the complaint process for help and advice on whether our actions are fair and reasonable.

If you remain dissatisfied with our response, you can go direct to the Housing Ombudsman Service and they may be able to investigate how we dealt with the matter. The contact details for the Housing Ombudsman Service are:

• Online complaint form
• Phone: 0300 111 3000
• Email: info@housing-ombudsman.org.uk 
• Postal address: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ

Read more about the Housing Ombudsman Complaint handling code.