How are we performing?
The figures below summarise how we're performing the key tasks and services for those living in our homes. These figures cover Q1 of 2025/26 (the three month period up to the end of June 2025) unless specified otherwise.
Time to complete a repair (average)
21.3 days
Time to answer calls (average)
225 seconds
Calls answered
81%
Complaints received
103 complaints per 1,000 homes (figure covering 12 month period ending June 2025)
Homes with Gas Safety Record
99.76%
Homes currently empty
0.68% of all homes available to let are empty
New residents
521 lettings completed
Rent arrears
4.31%
How we’re improving services
We know some of our services aren’t yet reaching the levels we’d like, or residents expect. We’re making progress and working closely with residents to ensure we’re continually focused on what matters most to you.
Read about improvements we’re making to our servicesShare feedback about our services or get involved
Tenant Satisfaction Measures
In April 2023 the housing regulator introduced a new set of Tenant Satisfaction Measures, referred to as the TSMs.
Over the last year we’ve busy surveying Southern Housing residents and homeowners to find out what they think about the services we provide - from repairs to safety, neighbourhood management, complaints and more.
More information