Troy is an experienced and innovative leader with over 24 years in the housing sector, including more than 21 years at a senior level. He has held key leadership roles in Southern Housing’s legacy organisations and two London boroughs, Hounslow and Brent where in was instrumental in delivering significant business change programme.
Troy was previously the Corporate Director of Operations at Southern Housing, he has been instrumental in integrating services and improving housing management. He is passionate about delivering excellent services for Southern Housing residents and is leading the transformation of housing operations.
He has strategic responsibility for the following services:
- Housing Management
- Complaints
- Income Management
- Home Ownership
- Social Impact
- Corporate Health & Safety
- Legal Services
- Residential Care Homes
- Student and Key Worker homes
- Partnerships with other providers
- Fresh Visions Charity
- Compliance with the consumer standards (excluding quality and safety standards).
