Improving resident engagement
You said: “We want to have a real say in the services that affect our homes and communities and we want it to be easy to get involved.”
We did: “We’re changing how we work with residents so more people can share their views in way that suits them, whether that’s online, locally or just from time to time.”
What we’ve changed
We’ve brought our engagement activity together in one online space; the Resident Engagement Hub.
This makes it easier for all residents to see what’s happening, share feedback and get involved without having to search across different pages.
We know not everyone wants to join a committee or attend regular meetings.
That’s why we now offer a mix of one off activities including: short surveys, online feedback and local sessions, so residents can take part in a way that works for them.
We use a combination of online tools, local engagement and face to face conversations to hear from residents across our communities, including people who don’t usually get involved.
We adapt how we engage to meet different needs.
This includes thinking about timing, formats, accessibility and offering extra support where needed, so residents feel confident taking part.
Read more about accessibilityWe’re improving how we show the difference you made, using a clear “you said, we did” approach so people can see how their views are making a difference.
We support residents with information, training and guidance so they feel confident getting involved and influencing decisions whether that’s locally or at a wider organisational level.
Find out more about getting involved
Tell us your preferences
Please let us know your communication preferences to ensure you’re receiving all the latest news from us.
Make sure you’re not missing out on any messages by logging into your online account and opting in to the emails and texts that you’d like to receive.
Topics include:
- Feedback and surveys
- Job and training opportunities
- Support for you
- News and competitions
- And more!
How can I update my communications preferences
All you need to do is login to your online account, you'll be able to find your communication preferences under the 'Tenancy' section.
You can update your preferences at any time. It means you'll get all the latest news from us and you won't miss out!
Other service improvements
Read more about the specific improvements we’re making to other areas of our service:
