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Our customer contact centre receives around 750,000 contacts across our phone lines and digital channels every year. It’s vital that our front-line advisors are providing quality customer service for our residents, and to do this they must have the knowledge and resources to answer queries first time.

Since becoming Southern Housing, our aim has been to be both “Big and Local.”

As a large landlord, we can offer the scale and resources that bring real benefits to our residents. At the same time, we’re committed to keeping a strong local focus, so the services you receive feel personal and responsive.

We’re shaping our frontline services around what matters most to you. Our goal is for you to feel happy in your home and confident in the support we provide. We know we haven’t always got things right, and we’re sorry when we’ve fallen short. That’s why we’re listening closely to your feedback and taking meaningful action to improve.

Our Resident Scrutiny Panel is a diverse group of residents who carry out detailed reviews of our services, sharing recommendations to help us improve.

In May 2024, the panel reviewed our Resident Involvement programme, with a focus on tenant and resident associations (TRA).

Travel can be a major source of urban air pollution. In many cities, road transport contributes up to 70% of nitrogen dioxide emissions. Trying an alternative, like the train, cycling, or walking more, could be hugely beneficial for the environment and your own wellbeing. We've collated our best tips and tricks to help you travel greener.