Support paying your rent

Your rent is part of your tenancy or lease agreement and it’s important to keep payments up to date. If rent isn’t paid, your account could fall into arrears, which may lead to extra charges or legal action. Talking to us early can help you avoid this.

We understand that managing money can be difficult at times, and we’re here to help. If you’re worried about paying, please get in touch with us as soon as you can. We’ll work with you to find the right support and make things easier.

Having difficulty paying?

Please call us as soon as you can if you are having difficulties making expected payments.

We’re here to help you keep your tenancy and avoid falling into arrears. Our Customer Accounts and Financial Support Teams are trained to help you manage your money and make sure you’re getting all the benefits you’re entitled to.

Get in touch Ways to make a payment

How we can help

Our friendly Customer Accounts Officers can support you with:

Managing your rent
Housing Benefit or Universal Credit claims
Discretionary payments
Welfare benefit guidance and calculations.

Our Financial Support Team offers free, practical and confidential guidance to help you stay on top of your rent and household bills. They can help with:

One-to-one money guidance and budgeting
Confidential welfare benefits advice with complex cases
Signposting to specialist debt advice
Support with energy costs
Applying for emergency grants from external providers
Sourcing essential household items, such as a fridge, cooker or washing machine.

Other places to get help

You can also get free advice from Citizens Advice or StepChange if you’re struggling with debts.