What does the Annual Review cover?
This Annual Review looks at our performance from April 2025 to March 2026. It gives an open and honest account of how we've performed and where we're working to improve. It includes:
- Our Tenant Satisfaction Measure (TSM) performance results for this year
- An update on our repairs service and the work we're doing to improve
- Information on how residents have influenced decisions over the last year
- Details of how we’ve handled complaints and responded to resident feedback
- A clear breakdown of our income and where rent is spent.
Resident views shaped this Annual Review
Our Resident Communications Group shaped this year's Annual Review from the outset. Their feedback highlighted the need to make the Annual Review considerably shorter and easier to read. We've reduced the number of detailed case studies and used brief examples instead. We've also made key facts, figures and performance information more visual and easier to find.
Following detailed feedback from the Resident Communications Group, we've also:
- Included local performance information, with regional satisfaction data.
- Shown the impact of resident engagement through clear examples of residents influencing services.
- Been open about complaints and areas where performance needs to improve, and explained the actions being taken.
- Simplified and condensed several sections to improve clarity and reduce the overall length of the report.
For more details, please see page 43 of the Annual Review.
Thank you to the Resident Communications Group for their valuable input in shaping this year’s review.
Previous editions of our Annual Review publication can be found below: