What does the Annual Review cover?
This year’s review gives a clear and honest look at how we’ve been doing. We look at what’s gone well, where we’ve faced challenges, and how we’re working to improve. It includes:
- Updates on repairs and customer service
- How we’ve handled complaints and responded to resident feedback
- Ways we’re involving residents in shaping our services
The review includes performance information, local case studies, and interactive content like infographics, videos, and podcasts. We hope you find it informative and engaging.
Residents at the Heart
Real resident stories and ‘Local Focus’ case studies are featured throughout the review, highlighting the impact of our work for individuals and communities.
Thank you to the Resident Communications Group for their valuable input in shaping this year’s review.
- Read the full Annual Review: A comprehensive look at our performance and initiatives.
- Summary Report: A six-page summary document outlining our key performance highlights and achievements.
Read the full Annual Report Read our Summary Report
Read our previous Annual Review below: