Keeping your information up to date
To remain active on our Approved Supplier List, it’s essential to keep your Proactis Supplier Network account up to date.
We’re unable to raise new orders if the following information is inaccurate or expires:
- Insurance documents
- Health and Safety accreditation (e.g. SSiP, if applicable)
- Banking details
- Contact information
Your account is created, owned, and managed by you. Southern Housing cannot update or correct your critical information.
Our visibility is limited, so we rely on you to keep everything current.
Need help with your account? Please contact Proactis directly by completing this form.
Updating insurance
To remain active on our Approved Supplier List, your insurance documents must be current.
Here’s a step-by-step document upload guide.
Updating health & safety (SSiP accreditation)
If your service requires Health & Safety accreditation (e.g. SSiP), this must be kept up to date.
Please email your current SSiP certificate to procurement@southernhousing.org.uk. We'll confirm the accreditation via the SSiP portal and update your account.
If your Southern Housing Health & Safety Assessment has expired and you haven't received a new form to complete, please let us know.
Changing your details?
If your organisation has changed its name, bank details, or contact information, you must update your Proactis account directly.
Follow the below step-by-step guides for:
- Here's a step-by-step guide for updating your bank details
- Here’s a step-by-step guide for updating your address
- Here’s a step-by-step guide for updating contact details (e.g. remittance email).
Supplier onboarding process
If you're a new supplier or reactivating your account:
- Register on the Proactis Supplier Network
- Provide your Organisation ID to your Southern Housing contact
- Await an Invitation to Engage from our Procurement Team
- Complete your profile and upload required documents.
Support: If you're unsure whether you're already registered, check with Proactis here.
Helpful tips
- Check expiry dates regularly: Insurance and accreditation lapses will suspend your account
- Include valid Purchase Order number on your invoice: It will be rejected without one
- Keep your login credentials secure and ensure your team knows how to access the account
- Confirm your SSiP accreditation has been added to the SSiP portal: Your assessor is responsible for making the entry
- Read more about our approach to Procurement.
