Ways to get in touch
You can contact us by online portal, phone, email, chat or by writing to us. Expand the boxes below to find out more.
You can email us at hello@southernhousing.org.uk
We’re available from 9am to 5pm Monday to Friday (excluding bank holidays) on:
0300 303 1066 *
An out of hours service operates outside of these times for emergencies.
* Please note: We may take longer to answer calls in the morning (between 9am and 11am) as this is our busiest time.
We’re here to support you, and we want every call to be respectful and positive. Our colleagues are committed to helping you, and we ask that they're treated with courtesy. We understand things can be frustrating at times, but we don’t tolerate abusive or discriminatory language. If this happens, we will end the call.
We typically run an online chat service during the hours of 2pm to 4pm*, Monday to Friday (excluding bank holidays).
The chat box is available from the contact us page on our website. Fill in the form and click 'Start' to be connected to one of our chat agents.
*Hours of operation may vary.
If you’d like to write to us, you can send a letter to the following address:
Southern Housing,
Building 800,
Guillat Avenue,
Kent Science Park,
Sittingbourne,
ME9 8GU.
Languages and alternative formats
We want everyone to feel comfortable contacting us and using our services. Here's how we can help:
- Using British Sign Language (BSL)? Read more about our free BSL video service.
- Prefer to speak using another language? Tell us when you contact us and we can arrange.
- Can we adjust our services further to better support you? Read more about the alternative formats available.
