Want to make some home improvements?

Under the terms of your Occupancy Agreement or lease, if you're living in a rental property then you'll need our permission to make improvements or alterations to your home.

Apart from decorating, all improvements need our permission. So before you do anything, we ask that you contact us.
If you're a leaseholder or shared owner, you are also required to inform us of any improvements or amendments to your home.

Get in touch


Our home improvements programme

We’ve a team dedicated to renewing and replacing different parts of your home, including roofs, bathrooms, kitchens, doors, windows, cyclical decorations, and warden call door entry systems.

Our Capital Investment Team aim to keep your home safe and secure by carrying out these works, as well as enhancing your living experience.

We know it can be stressful if your home is having major updates. So, we’ve a dedicated Resident Liaison and Clerk of Works team to talk you through exactly what is happening and when, and to oversee quality control.

Our plan

Over the course of 2024-25 we plan to replace:

  • 1,618 kitchens
  • 1,356 bathrooms
  • 1,317 doors
  • 1,152 windows
  • 172 roof replacements
  • 8703 cyclical decorations
  • 88 whole block warden call and door entry systems.


How do I know if my home needs something renewed / replaced?

We’ll always be in touch if part of your home needs works completed. Meanwhile, you can refer to the timescales below, which is guided by 5-yearly stock condition surveys, to understand when renewal might be necessary:


Renewal Cycle

Kitchen replacements

20 years

Bathroom replacements

30 years

Roof replacements

10 to 60 years

Window replacements

30 years

Front doors (non-fire rated)

30 years

Internal and external cyclical decorations

5-7 years

Whole block renewals of warden call and door entry systems

10-15 years


Paving the way for a greener future:

We also provide our residents with an energy efficient retrofit programme.

What is Retrofitting? 

Retrofitting is the process of modifying a home after it's been built. Retrofitting a home could involve changing the systems or structure. This work can improve amenities for our residents and improve the performance of the building, making it cheaper to run. 

Find out more about how we’re paving the way towards a greener and more sustainable future for our homes and communities, by visiting our dedicated page:

retrofit page

Giving something back

We want to support our communities and every year, a percentage of our Capital Investment spend goes towards projects including building playgrounds, food hubs, football ground and community centres.