Contacting us
We know how important it is to keep you updated on the upcoming building safety works. That’s why we’ll continue to share regular updates with everyone. We’re here to help – if you’ve any questions or need support, please just ask.
If you’ve a query, please email your Property Manager, Olu Olusina at owners@southernhousing.org.uk or call 0300 555 2171
Our standard office hours are Monday to Friday between 9am and 5pm. Outside of these hours, we run an out-of-hours service for emergencies only.
Update on building safety works
We remain committed to completing building safety works at Norfolk House.
We understand residents want remediation carried out immediately, however, this type of work is complex and needs to be carefully planned – ensuring it meets all government guidance. We remain in close contact with Galliards as we look to finalise arrangements for the works.
Your Property Manager, Olu, will continue to communicate with you and notify you if there are any further updates. We’ll arrange a residents' meeting once the arrangements for the works are finalised.
In the meantime, we continue to have measures in place to ensure you remain safe in your building. Norfolk House now operates a Simultaneous Evacuation policy, meaning all residents must leave the building immediately if the fire alarm sounds. A Grade A fire alarm system has been installed in communal areas to support this strategy.
These measures are temporary; they'll remain in place until remediation works are complete. Personal Emergency Evacuation Plans (PEEPs) are available for anyone needing assistance.
To reduce fire risk, we ask you NOT to store combustible materials, smoke, or use barbecues on balconies, and familiarise yourself with the fire action notices displayed in communal areas.
Please let us know if you’ve any further concerns about fire safety within your building.