My rent payments and money matters

If your home was previously managed by Optivo then there are a number of easy ways to make payments.

PAY BY DIRECT DEBIT:

To set up a Direct Debit with us please call on 0800 121 60 60 and we'll help you.

It's the easiest way to pay as your payments are automatically taken from your account each month.

PAY ONLINE:

The quickest and easiest way to check your rent and service charge account and make payments is online using MyAccount.

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You can also download the 'Optivo PayPoint' app to make payments on your smartphone or tablet. Select the device you have to find out more about the app: 

• For Android devices visit Google Play Store
• For Apple iOS devices visit the App Store
• For Windows devices visit Windows Phone Apps. 

If you’re logging in to PayPoint for the first time or want to make a guest payment, you’ll need a 19 digit reference number. We've written to you with this unique reference number. Or you can request it from us.

Alternatively you can make a one off payment online. Here's what you need to do:

1. Enter your eight digit tenancy reference number (this can be found on your tenancy agreement and on any letters you've received from us)
2. Tell us how much you want to pay
3. Enter your payment card details and click ‘Submit’.

Make a one off online payment

PAY WITH PAYPOINT:

Use the Southern PayPoint app to pay your bills online using your smartphone.

Simply search PayPoint in your app store.
You can also pay the amount due at any shop or outlet that displays the PayPoint logo. You'll need to take your rent payment card with you.

Visit the PayPoint to find your closest PayPoint location.

Go to the PayPoint website

PAY BY PHONE:

Call us on freephone 0800 121 60 60 and have your debit or credit card to hand. 

If your home was previously managed by SHG then there are a number of easy ways to make payments.

PAY BY DIRECT DEBIT

To set up a Direct Debit with us please call our Service Centre on 0300 303 1063 and we'll help you.

It's the easiest way to pay as your payments are automatically taken from your account each month.

PAY ONLINE:

You can check your rent and service charge account and make payments using our online account.

Login Register

PAY WITH PAYMENT CARD

You can pay the amount due at any shop or outlet that displays the PayPoint logo or at your local post office. You'll need to take your rent payment card with you.

Find your nearest PayPoint location  Find your local post office

PAY BY PHONE

Call our automated service 24 hours a day on 0300 303 1771 and have your debit or credit card to hand. 

Use our handy postcode checker and we'll tell you who to get in touch with.

If you would like to talk to us about our rent or service charges then we're here to help.

Here's how to contact us

We also have a range of financial support available on our website.

Financial support

Please note, we're making improvements to the way we manage service charges so we can offer an improved service for our residents.

As we implement these changes, please expect delays in our response times to your enquiries relating to service charges. The new team are working through the oldest queries first and aim to provide a full response within 4 weeks. 

During this time for the fastest service we encourage residents to check their rent and service charge statements online, using our online services. For any wider support needed please contact us (you can do this through our online services or by other contact channels).

We remain here to support residents and apologise for any slightly longer response times to service charge queries caused while our system and process changes are made.