What should I do if there is an emergency?

If you smell gas, you should call the National Gas Emergency Service on 0800 111 999 at any time day or night.

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Gas safety inspections

A safety inspection is carried out every year to check that any gas heating and hot water appliances, fittings and flues owned by us are safe.

If you don’t have any gas appliances or gas supply, we still need to come in and check that your home and appliances are safe.

We have a legal duty to complete these checks and to do this we use registered Gas Safe engineers.  The safety inspection is free and will only take around 30-45 minutes.

Your questions answered

We service all gas appliances and systems that we’ve installed or that we own, whether they are in your home or in a communal area. When we refer to gas appliances, we’re not just talking about cookers or boilers, this also includes redundant meters or gas service pipe work.

If you own any of the gas appliances in your home, then we’ll do a basic safety check of these too. However, you’re still responsible for the condition and safety of any of your own appliances.

Gas appliances, chimneys and flues could pose a serious risk to your health if they are not properly serviced and maintained. Well maintained boilers and appliances also mean they're less likely to break down. 

Your tenancy agreement requires you to allow us access to complete your annual gas safety inspection and if you do not allow us access, we may take legal action.  This could include us seeking an injunction to permit forced entry to your home or us seeking possession of the property. We will charge you for any legal costs incurred.

When your inspection is due, you’ll receive a letter from one of our registered gas contractors letting you know when a gas engineer will be visiting your home to carry out the safety inspection.

You’ll need to check that you have credit on both your gas and electric key/card or meter.  If you’re unlikely to have credit, please contact us. 

Please make sure that someone over the age of 18 is at home on the day of the appointment, if you're unable to be there.

Whenever we complete a gas inspection, we’ll provide you with a copy of the safety certificate within 28 days