Housing Options

Our results:

Over the last year we’ve busy surveying Southern Housing residents and homeowners to find out what they think about the services we provide - from repairs to safety, neighbourhood management, complaints and more.

It’s now time for us to share the results with you.

Select the appropriate link below to find out more about our performance against the Tenant Satisfaction Measures.

View TSM results for rented homesView results for homeowners
Croydon Colleagues 170423 20

How do we produce our results?

We explain the process we follow to produce our Tenant Satisfaction Measure results.

More about the TSM process
RI Annual Report

How we’re improving services

We know some of our services aren’t yet reaching the levels we’d like, or residents expect. We’re making progress and working closely with residents to ensure we’re continually focused on what matters most to you.

Read about improvements we’re making to our servicesShare feedback about our services or get involved