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Everything we do involves a certain amount of risk. We plan carefully, but there are always things that can go wrong or do not turn out as we would want them to. Risk management is the collection of actions we conduct to identify, understand and manage risks to the achievement of our objectives.

We can:

• Check that you’re on the right benefits
• Help you to navigate any changes to the benefits system
• Support you to challenge benefit decision you think are incorrect
• Help in times of hardship by identifying what grants might be available to you.  

This week we’re looking at the five Rs of waste 

• Refuse
• Reduce
• Refill
• Reuse
• Recycle.

Here you’ll find a record of all the consultation responses and call for evidence submissions we’ve produced. These are to a variety of external stakeholders including:

• Housing Ombudsman & Regulator of Social Housing

• National Government

• Local & Regional Government.

If you’ve recently received a fire safety appointment letter, inspection notice or calling card, you may have a query about what this means. We’ve put together a series of FAQs below to answer any questions you may have.

Please remember that if we’ve asked for access to your home, it’s important you allow our contractors to complete fire safety actions. Carrying out this work gives you the peace of mind your home meets fire safety regulations and you’ll be protected in the event of a fire.