It's essential for your own safety to allow us and our contractors access to your home so we can carry out this work.

We'll write to you to confirm your electric test and inspection appointment. If the appointment date and time isn’t convenient for you, please contact your local contractor to rebook. You’ll find the details within the appointment letter.  We offer flexible appointments at a time convenient for you.


Preparing for your electrical test and inspection

To prepare for your electrical test and inspection please make sure:

  • You have credit on your electricity key/card or meter (If you’re unlikely to have credit please contact Southern Housing)
  • You, or someone over 18 will be home at the time of the appointment
  • You keep young children away from the work area and ensure your dog(s) are secured in a safe place
  • You check the ID of our engineer when they arrive, so you know who they are.
  • You’re prepared for your electricity and heating to be switched off for a short time
  • You give access to the electrical sockets, switches and lights throughout your home.

Frequently asked questions

We answer some of the most common questions about electrical inspections.

Please allow up to two hours for the appointment, although some may take longer.

Our engineer will need to test the live electrics so please make sure you have credit or they’ll not be able to complete the inspection.

Our engineers are equipped with the appropriate Personal Protective Equipment (PPE), such as masks and gloves.

If you’re concerned that someone in your household is suffering from Covid-19 or an infectious disease please let us know before we visit.

How to contact us

We want our services to be accessible.

Please contact us to discuss what adjustments we can put in place to help you with this visit.

Get in touch
  • Carry out checks on electrical sockets, switches and lights throughout your home.
  • Complete any essential improvements if required
  • Identify anything that needs upgrading and arrange for work to be carried out at a future date if required
  • Check the fuse board. 

We may leave a resident’s satisfaction survey card for you to complete.

We encourage you to get in touch with us about anything you’re not happy with. We can use this information to learn and improve.

You can make a complaint by calling us or visiting our website (link below).

Read more about complaints

Related information:


Adobestock 299735794

Energy saving advice

Making your home more energy efficient is great for the environment – and it can save you money.

We offer residents free advice on steps you can take in your home to help save money on your bills, including finding the right energy provider.

Find out about the support available