What are the Tenant Satisfaction Measures?

You can find out more about the Tenant Satisfaction Measures in our short video below: 

image: our Tenant Survey Measures logo

As part of our commitment to improving services, we’ll be asking a sample of residents how they think we’re doing against each of these measures.

We’re doing this via a regular telephone survey that records how happy residents are with:

  • Repairs
  • Safety
  • Complaints
  • Neighbourhood management
  • Respectful and helpful engagement


We’ll also measure resident satisfaction on our new Service Promise in this survey.

The results will highlight what residents feel we’re doing well and where we need to focus on improvements. We’ll share the results annually on our website and to The Regulator of Social Housing.

If our Customer Experience Team call you to carry out a survey, please do take part.  It’s your chance to tell us what’s good about our services and what we need to improve. Your honest feedback will make a difference. 

Please don’t call us to complete the survey. We randomly select a sample of residents to call every month, but we won’t call everyone.

However we welcome your feedback at any time, you can contact us.

Contact us