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  1. Leaflets and publications
  2. Annual Complaints Self Assessment

Annual Complaints Self Assessment

Complaints help us learn and understand where we’ve gone wrong. We can then change how we work to make sure we don’t make the same mistake again. You also can trust us to take your feedback and use it to make us better.

We have carried out a self-assessment against the Housing Ombudsman’s most recent updates to their Complaint Handling Code.

Read our Self Assessment

Related information

  • Compliments, comments and complaints
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Southern Housing are a charitable registered society (Reg No 8983) and registered with the Regulator of Social Housing (Reg No 5171). Our registered office is 59-61 Clerkenwell Road, London, EC1M 5LA.

© Southern Housing 2025

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