How we use cookies

Cookies are small text files placed on your computer by websites that you visit.  

The cookie our site uses are ‘session cookies’.  This means your preferences, such as your choice of text size, are stored temporarily while you move around the site.  You can set your computer not to accept cookies.  If you do this it may affect the way you can use our site. 

We may also collect log file information and details of visitor behaviour patterns (using Google Analytics).  We use this to make changes to the layout and content of the website  based on the way people are using it.

Log files don’t contain any personal information or information about other websites visited. Visitors to the site cannot be identified from this information. You can find out more about how we use your data in our privacy notice.

If you want to delete your cookies, you’ll need to follow the guidelines for the browser you are using. 

Third party tools we use on our website

  • Google (Analytics, Adwords and Forms): Measures traffic on our site and may be used for future marketing. The cookies expire automatically after a number of days/years after your last visit.
  • YouTube: We show YouTube videos on our website. YouTube places cookies that remembers your settings in the video player. If you’ve changed the sound level on a YouTube video, this is remembered in a cookie for the next time you view a YouTube video.

  • Hotjar: We use this behaviour analytics and user feedback service to gain an understanding of how our website users are using our website. It helps us gain feedback and insight through tools such as heatmaps, anonymised session recordings, and surveys. Hotjar complements the data and insights you get from traditional web analytics tools like Google Analytics.

  • Druid: we use a tool called Druid for our digital assistant. Our digital assistant can help our website visitors with common queries and helps them to find the information they need quickly.

  • Clarity: we use a heatmapping tool called Clarity. It helps us gain feedback and insight through tools such as heatmaps and anonymised session recordings.