Awaab's Law
We want to ensure your home is safe and healthy. Starting in October 2025, new regulations called Awaab's Law will help us respond even faster when you report concerns about hazards in your home. Here's what this means for you:
- Emergency hazards: Are investigated with safety work undertaken within 24 hours of awareness
- Significant hazards: Are investigated within 10 working days of awareness
- Investigation summary: We'll provide written findings to you within 3 working days of the investigation being complete
- Safety work: We'll begin safety works within 5 working days if a significant hazard has been identified
- Further works: We'll begin any further works within 5 working days, or start physically within 12 weeks if delayed
- Completion: We'll finish all works within a reasonable timeframe
- Alternative accommodation: We'll provide alternative accommodation at our expense if work exceeds specified timeframes
- Communication: We'll keep you informed throughout and provide safety guidance