Since merger, we’ve been working to harmonise our independent living service, and a key part of that has been listening to what matters most to residents and making improvements.
At the end of 2024, we ran surveys and held sessions with both residents and frontline teams. It was great to see that staff and residents highlighted similar priorities.
The key themes that came through were:
- On site services
- Moving in and getting settled
- Staying in contact
- Safe homes
- Listening to your feedback.
All of this shaped our new service offer, which sets out clearly what residents can expect from us and how we’ll support them day-to-day.
The launch also ties in with the rollout of Local Link - our new approach to working, where each area will have a dedicated ‘Local Link’ responsible for overseeing the service in that area.
Thank you to all the residents who shared their views, it helped us to shape a service that’s clearer, more consistent and focused on what matters most.
As part of our work around aligning services and making improvements, we appointed Appello to deliver the personal alarm service to residents across all our independent living schemes.
Following a competitive tender process, we awarded Appello the five-year contract for both legacy organisations. This has brought all our residents on to a single platform, ensuring greater efficiency and more seamless management.
Appello are a national provider who have a brilliant reputation for putting residents first and delivering excellent services, and we’re confident this change will be good news for residents.
Independent Living
Our Independent Living Team provide secure and accessible social housing for people over the age of 55, or 50 with a long-term health condition, who have a housing need and meet our eligibility criteria.
We aim to meet a variety of needs through a range of options, including:
- Sheltered
- Over 55s apartments and bungalows
- Extra care.
