If something isn’t working in your home, please let us know. You can raise a service request, and we’ll explain how we plan to resolve the issue. If you’re not happy with the outcome, you also have the option to make a complaint and we’ll take it seriously. We’re investing in our Complaints Team and improving how we handle feedback, because your voice matters. Every comment helps us grow and serve you better.
Equally, if something works well for you, then please do let us know. It’s really helpful to hear about your experience so we can continue to improve services in a way that works for you. You can get in touch by phone, email, or through our Online Account.
Key contacts
You can contact the Housing Ombudsman at any time for advice and support if you’re not satisfied with our response to any complaints. The Ombudsman may be able to investigate further for you.
Together, we can make things better.
Call: 0300 111 3000
Write to:
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET
No matter where you live or who previously managed your home, you can now reach us using the same contact details:
Call us on: 0300 303 1066
Calls are charged at your standard network rate. We’re available: Monday to Friday, 9am – 5pm (Excluding bank holidays. An emergency out-of-hours service is available at all other times.)
Email us at: hello@southernhousing.org.uk
Or use your Online Account anytime, day or night for self-service requests.
