One Front Door
From now on, all queries, whether they’re about your home, repairs, or anything else will go through to our Customer Response and Customer Repairs Contact Teams. This means your requests are more likely to be resolved the first time you get in touch.
Call us on: 0300 303 1066
Calls are charged at your standard network rate.
We’re available: Monday to Friday, 9am – 5pm (excluding bank holidays. An emergency out-of-hours service is available at all other times.)
Email us at: hello@southernhousing.org.uk
Use your Online Account any time, day or night, for self-service requests.
Use your online account anytime to:
- Keep your balance in check
- Securely report and book repairs
- Update your personal details
We know how important it is to get the help you need quickly and easily. That’s why we’ve simplified how you contact us, so you can get the right support, right away.
- Housing officers will no longer be contactable by direct email - If you try, you’ll receive an automated message guiding you to the right contact route.
- One number for everyone - Whether you were previously with Southern Housing Group or Optivo, you now use the same number for all enquiries.
Having one number and one team means you receive:
- Faster service - All our advisers have better tools and quicker access to your information
- Shorter wait times - Automation helps us respond more efficiently
- Better outcomes – We’ll resolve more issues the first time you call
Do you use PayPoint to pay your rent or service charge?
We've refreshed the PayPoint app as part of our Online Account updates. To see the changes or make a payment, you may need to update your app to the latest version.
For more information on ways to pay, click here.
