Over the last year, we’ve surveyed more than 3,000 residents in our homes to find out how satisfied they were with our services. The TSMs cover things like repairs, neighbourhood management, complaints and safety.
Please note: the figures below reflect the results from surveyed residents living in our rented homes. The results from our surveyed homeowners can be viewed here.
63%
Overall Satisfaction
80.2%
Fair & Respect
73.1%
Contribution to Neighbourhood
76.3%
Keep residents informed
78%
Safe home
71.5%
Well maintained
66.6%
Communal areas
63.5%
Anti-social behaviour handling
63.5%
Repairs Service
59.3%
Listens and acts
61.5%
Repairs time taken
33.1%
Complaints handling
