Fixing repairs – a resident’s perspective
As a resident, Billy knows the frustration when repairs take longer or seem more complicated than they should.
Read his blog today to hear about repairs from a resident's perspective.
Read it here
Resident Engagement Strategy
A huge thank you to the 366 residents who took part in our Resident Engagement Strategy survey and to everyone who attended our workshops.
Our new Resident Engagement Strategy has been shaped by residents and will strengthen how residents influence decisions, receive feedback and see the impact of their involvement.
Read the Strategy here
TSM Survey
The housing regulator introduced the Tenant Satisfaction Measures (TSMs) in April 2023 as a way to tell others how well we’re doing at providing quality homes and services.
The survey is open until 31 March 2027, and you may be asked to take part at any time until then. If you're selected, you'll receive a phone call from one of our friendly team.
More information
Home proud
Members of our Proud Network Group attended the HouseProud Pledge event to collect our HouseProud Award and celebrate this fantastic achievement.
It was a great opportunity to come together with other organisations from across the housing sector, share experiences and celebrate the progress being made to support LGBT+ residents.
Read the full story
Annual Review
We’re pleased to share this year’s Southern Housing Annual Review, covering April 2025 to March 2026.
The review gives a clear and honest look at how we’ve been doing.
We look at what’s gone well, where we’ve faced challenges, and how we’re working to improve.
Take me to the Annual Review