Millions of people who are eligible for benefits, grants and social tariffs are currently missing out on support that could make a big difference to their finances. We can help you to find out what financial support is available for you and your family.

Did you know?

  • £7.5 billion of Universal Credit goes unclaimed by 1.2 million eligible households.
  • Take up is lower for locally managed benefits. Council Tax Support is the most underclaimed, with 2.7 million people missing out on £2.8 billion of support.
  • Social tariffs are also significantly underclaimed. Broadband social tariffs have the lowest take up, with 97% of eligible households missing out. People on means tested benefits should check for eligibility with their utility providers.

Don’t miss out – check now!

All Southern Housing residents have FREE access to the Lightning Reach portal

Lightning Reach Portal

This service can direct you quickly and securely to vital support and assist you in finding and applying to charities and local authorities for financial assistance.

The Lightning Reach portal also includes a benefit calculator, to make sure your income is being maximised and you’re collecting the benefit payments you’re entitled to, based on your circumstances.

If you’re unable to access the portal or would like further assistance, please get in touch.

Legacy Southern Housing Group residents can call 0300 020 0549, or email

For Legacy Optivo residents, please call 0800 121 6060 or email

Do you want to check you’re on the most cost-effective household contracts?

If you want to see if you’re eligible for low cost broadband or mobile tariffs, check out this link.

You can also contact us using the details above, to access our specialist service through Pocket Power.

Check Out Our Cost Of Living Crisis Survival Guide

£7.5 billion in Universal Credit goes unclaimed by 1.2m eligible households
2.7 million people are missing out on £2.8 billion in council tax support
97% eligible households are missing out on broadband social tarrifs