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Getting in touch with us should be straightforward for you. However, we know this may not always be the case.

To help improve our services, we'd love to hear your feedback on the ways you contact us. Please take our short survey to share your feedback.

We’re investing in our services

We want to design our services to suit your needs, so we’re investing in our teams and upgrading our systems to improve our services to you. Part of this will be looking at the systems we use to enable our teams to help you.

With that in mind, we're excited to announce we're investing in a new contact centre system. The new solution will give you more choice of how to contact us, whilst providing a consistent service across all channels, including: phone, email, social media, and webchat.

The great news is, this means:
• A more consistent service no matter how you contact us
• We'll deal with your query faster thanks to a more streamlined service with some automation
• We'll have faster access to your records so you wont be hanging on!

More information
Please be reassured we're not removing any methods of contact, but increasing the choice you have, so you can contact us how you prefer to.

We're aiming to go live with the new system at the end of 2024 and we'll share further updates in the meantime.

Share your feedback and you could win £100

Tell us how you like to contact us and let us know of any other ideas you have to improve services. You can choose to enter our prize draw to win prizes of 1x £100 voucher or 2 prizes of £50 vouchers.